World news and comment from the Guardian | guardian.co.uk |
- Nobel Peace Prize 2013 winner announced - live updates
- Royal Mail shares soar 35% as trading begins - live
- Channel 4 plans some mutt-watch TV | Media Monkey
- Editors on the NSA files: 'What the Guardian is doing is important for democracy'
- Guardian was 'entirely correct' to publish NSA stories, says Vince Cable
- Talks between White House and Republicans fail to end US shutdown
- Floods could have catastrophic impact on Australia’s east coast, study warns
- Japanese hospital fire leaves many dead and injured
- Into battle with the Knights of Jerusalem – in pictures
- Tony Abbott keeps options open on same-sex marriage conscience vote
- West Papuan asylum seekers to be sent to camp on PNG-Indonesian border
- About time: Nine 'lost' Doctor Who episodes discovered in Nigeria
- Ravi Shankar on the 'introvert' music of India: From the archive, 11 October 1958
- Coalition to toughen mandatory sentencing for people smugglers
- Viral Video Chart: Miley Cyrus and Ron Burgundy's dancers on the run
- Fresh Air Podcast; Today – radio review
- What information can retailers see when they track customer movements?
- Asylum claimants wait for years in unacceptable conditions, MPs say
- 200kg of methamphetamine seized in Melbourne – video
- Australian PlantBank opens with mission to protect and preserve
- Scott Morrison imposes information blackout on self-harm in detention
- Syrian rebels accused of killing hundreds of civilians
- There's absolutely no excuse for Twitter not to have a woman on its board | Bronwen Clune
- General Sisi and his followers are condemning Egypt to greater turmoil | Jonathan Steele
- Briton who died in US hospital stairwell not a victim of foul play
| Nobel Peace Prize 2013 winner announced - live updates Posted: 11 Oct 2013 01:27 AM PDT |
| Royal Mail shares soar 35% as trading begins - live Posted: 11 Oct 2013 01:27 AM PDT |
| Channel 4 plans some mutt-watch TV | Media Monkey Posted: 11 Oct 2013 01:20 AM PDT For dog owners who can't bear the thought of having to one day see little Fido go to the giant kennel in the sky, it will be must-watch TV. The Sun reports that Channel 4 is giving one dog lover the chance to clone their hound. The show, called The £60,000 Puppy, will trawl the nation to find "the UK's most-loved dog" and then let the owner clone it for free using South Korean firm Sooam Biotech, but the morality of cloning a dog is sure to be a bone of contention. theguardian.com © 2013 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds |
| Editors on the NSA files: 'What the Guardian is doing is important for democracy' Posted: 11 Oct 2013 01:20 AM PDT On Thursday the Daily Mail described the Guardian as 'The paper that helps Britain's enemies'. We showed that article to many of the world's leading editors. This is what they said
theguardian.com © 2013 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds |
| Guardian was 'entirely correct' to publish NSA stories, says Vince Cable Posted: 11 Oct 2013 01:07 AM PDT Business secretary confirms Nick Clegg is to launch review of oversight of intelligence agencies The Guardian performed a considerable public service after making the "entirely correct and right" decision to publish details from secret NSA files leaked by the US whistleblower Edward Snowden, Vince Cable has said. The business secretary, who reserved judgment on Snowden's decision to leak the files, confirmed that Nick Clegg was setting in train a review of the oversight of Britain's intelligence agencies. In an interview on the Today programme on BBC Radio 4, Cable said that "arguably" Britain did not have proper oversight of the domestic intelligence service MI5, overseas agency MI6 and eavesdropping centre GCHQ. Cable confirmed a report in the Guardian that the deputy prime minister's aides are to start conversations in Whitehall about improving the legal oversight of the intelligence agencies in light of Snowden's revelations. These suggest that powerful new technologies appear to have outstripped the current system of legislative and political oversight. The business sectary said: "I think the Guardian has done a very considerable public service … The conclusion which Nick Clegg came to, and set out this morning, is that we do need to have proper political oversight of the intelligence services and arguably we haven't until now. What they [the Guardian] did was, as journalists, entirely correct and right. Mr Snowden is a different kettle of fish." Clegg's aides said on Thursday that he would be calling in experts from inside and outside Whitehall to discuss the implications of the new surveillance technologies for public accountability and trust. It is the first time such a senior figure in government has conceded that the revelations published in the Guardian have highlighted concerns about the accountability of the security services. Clegg hinted at his plans in his weekly phone-in on London's LBC radio, saying: "I think it is right to ask whether there is anything more we can do to make sure the public feel accountability is working in this area properly. There is a totally legitimate debate about the power of these technologies, about how you get the balance right, how you do make sure these technologies are used in an accountable and proportionate way." But Clegg also joined the prime minister, David Cameron, and the head of MI5, Andrew Parker, in declaring that the Guardian had published information, passed to the paper Snowden, that was not in the public interest. He said: "I don't think just giving technical secrets to those who wish to do us harm serves any purpose." Clegg's aides did not give specific examples of details published by the Guardian that would give this help to terrorists. Cameron said: "When you get newspapers who get hold of vast amounts of data and information that is effectively stolen information and they think it's OK to reveal this, I think they have to think about their responsibilities and are they helping to keep our country safe." The prime minister acknowledged that the paper had destroyed some information at his request. He also hinted at movement on the issue, saying: "I am satisfied that the work these agencies do is not only vital but it is properly overseen. That is what this debate needs to be about. If people want to suggest improvements about how they are governed and looked after, I am happy to listen to those." In the wake of Parker's speech this week attacking the Guardian's disclosures, some British newspapers, notably the Daily Mail, accused the Guardian of being a newspaper that helps Britain's enemies. The Mail said the paper had "crossed a line with lethal irresponsibility". But more than 20 leading newspaper editors from a dozen countries rallied to defend the Guardian's handling of the Snowden files. Many insisted that journalists were quite capable of deciding which information is too dangerous to publish – and which information the public has a right to knew. "Journalists have only one responsibility: to keep their readers informed and educated about whatever their government is doing on their behalf," said Aluf Benn, editor-in-chief of Israel's Haaretz. Several editors expressed disappointment that the Guardian had come under attack from other journalists. Javier Moreno, director of El País in Spain, said: "What's sad, baffling and dangerous is that the attacks now come not only from governments but from other newspapers too. We need newspapers wiling to do their job, rather than those ready to cheer on the self-interested deceptions of the powerful." Wolfgang Büchner, editor-in-chief of Der Spiegel in Germany, said: "It is a tragedy that media outlets aligned with governments are now accusing the journalists uncovering these abuses of 'lethal irresponsibility'. "It had not been known that Clegg was to take active steps to review the issue, a route apparently closed off by the parliamentary watchdog, the intelligence and security committee (ISC). The ISC had declared, following a short investigation in private, that the security services were bypassing the current systems of ministerial oversight. But the deputy prime minister's aides said: "We are completely supportive of you lifting the lid on a lot of this, and starting a debate to which he is trying to contribute." Clegg himself said: "There is a totally legitimate debate to be had, and in my experience from speaking to people in the security services they recognise this, about the use of these incredibly powerful technologies. We have legislation – regulations – that were designed for an age that is quite different now. Both terrorist states and security services conduct this battle online in a way that was quite unimaginable just a few years ago. "What that means for privacy and proportionality is a totally legitimate area for debate. How you hold the secret parts of any state to account is an incredibly important issue. "We have to defend the principle of secrecy but you can only really make secrecy legitimate in the eyes of the public if there is a proper form of accountability." The first public indications of government disquiet in the UK came as a new drive started in the US to bring the National Security Agency to account. The conservative Republican who authored the US Patriot Act is preparing to unveil bipartisan legislation that would dramatically curtail the domestic surveillance powers it gives to intelligence agencies. Congressmen Jim Sensenbrenner, who worked with president George W Bush to give more power to US spies after the 11 September terrorist attack, said they had misused it by collecting telephone records on all Americans and claimed it was time "to put their metadata programme out of business". Many lawmakers have agreed that new legislation is required owing to the collapse in public trust following Snowden's disclosures that the NSA was collecting bulk records of all US phone calls in order to sift out potential terrorist targets. theguardian.com © 2013 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds |
| Talks between White House and Republicans fail to end US shutdown Posted: 11 Oct 2013 12:54 AM PDT No deal emerges but observers note warmer language after Barack Obama and House speaker John Boehner meet White House talks with Republicans failed to reach an agreement to end the budget crisis on Thursday evening despite earlier hopes that a deal might be in sight. Discussions between Barack Obama and House speaker John Boehner broke up after 90 minutes with little apparent progress, although there was a marked change in tone on both sides that suggests a deal could still be close. Earlier, Boehner sent stock markets soaring by offering to pass a temporary extension to the US debt limit, potentially ending a standoff that could lead to a default when the current limit is reached on 17 October. But the Republicans refused to lift a separate threat to spending authorisation, which has led to a partial shutdown of the government since 1 October. Obama had insisted on at least a temporary reprieve from both threats before he would agree to negotiate over Republican demands to repeal his healthcare reforms and cut spending. On Thursday night, it appeared the president had chosen to stand his ground and may have initially refused to accept the partial climbdown from Boehner. In a statement, the White House said: "After a discussion about potential paths forward, no specific determination was made. "The president's goal remains to ensure we pay the bills we've incurred, reopen the government and get back to the business of growing the economy, creating jobs and strengthening the middle class." Some initial reports claimed the president had rejected Boehner's debt ceiling offer outright, but the White House statement left open the possibility that a deal was near. "The president had a good meeting with members of the House Republican leadership this evening," added the statement. "The president looks forward to making continued progress with members on both sides of the aisle." Republican leaders told CNN they had "a good honest discussion" that did not lead to a "yes or no" from the president. Nevertheless Senate Democrats were sceptical about accepting the Republican offer of talks until the threat of continuing government shutdown was also removed. "Not going to happen," declared majority leader Harry Reid, standing outside the White House after he and fellow Democrats met with Obama before the Republican meeting. Earlier White House officials had given a cautious welcome to the Republican offer, but stressed they would need to see the exact wording before deciding if it was enough to proceed with formal talks. The president is "happy that cooler heads seem to be prevailing," said spokesman Jay Carney, adding: "We would prefer to see a longer term resolution." Republicans have been under intense pressure from business leaders and party donors to avoid a possible US default by removing the debt ceiling threat from their arsenal. But there is no guarantee that the more conservative Republicans in Boehner's caucus will support it. US stock markets soared on the initial Republican debt ceiling offer. The Dow Jones Industrial Average had risen over 230 points (1.56%) shortly after Boehner's Thursday morning press conference ended. The S&P 500 rose more than 27 points (1.67%). PNC Bank senior economist Gus Faucher said: "This is an indication at least that we will get a deal on the debt ceiling. That's what has been worrying investors more than the government shutdown." Faucher added, however, that the uncertainty was already a drag on the economy, and failure to reach a deal on the debt limit would have a "significant negative and long-lasting impact". Bruce Bittles, chief investment strategist at RW Baird & Co, said investors had become more concerned about the possibility of a debt default in recent days, but that in general they were "complacent" and had discounted the possibility of a default despite the war of words in Washington. During the last row over the debt ceiling in 2011, the S&P dropped close to 20%. "So far we have seen modest sell-offs. My fear is that if we are just kicking the can down the road, that's not a solution," Bittles said. Earlier on Thursday the Treasury secretary Jack Lew warned there were unpredictable consequences of the continued brinksmanship, including the possibility that the US could run out of cash within days. Lew accused Republicans of underestimating the danger of inadvertently triggering a stampede among investors that could rapidly drain remaining reserves. More than $100bn (£63bn) of the US debt, known as Treasury bonds, is typically reissued every week as investors roll over their loans to the government. This process is usually routine and does not add to the $17tn US debt pile, but simply refinances a portion of it. But markets have already been spooked by Republican threats to refuse to extend the debt limit if they do not extract concessions on healthcare reform. Short-term borrowing costs nearly tripled in a bond auction on Tuesday as investors feared there was a risk that interest and capital repayments could be missed. A similar wariness to roll over bonds expiring next week could exhaust a $50bn cash reserve at any point, warned Lew. "Trying to time a debt limit increase to the last minute could be very dangerous," he said in written congressional testimony. "If US bondholders decided they wanted to be repaid rather than continuing to roll over their Treasury investments, we could unexpectedly dissipate our entire cash balance." Answering written questions by members of the Senate finance committee, he added: "I very much fear that miscalculation is something that could have devastating consequences. "It is impossible to predict with any degree of accuracy when we will run out of money." theguardian.com © 2013 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds |
| Floods could have catastrophic impact on Australia’s east coast, study warns Posted: 11 Oct 2013 12:44 AM PDT Mega-storms exacerbated by climate change would spell disaster for populated coastal communities |
| Japanese hospital fire leaves many dead and injured Posted: 11 Oct 2013 12:33 AM PDT Patients and hospital staff killed after blaze at four-storey orthopedic hospital in Fukuoka, southern Japan A fire has broken out at a hospital in southern Japan, killing 10 people. Another eight people were injured in the fire, which started on the ground floor of the four-storey orthopedic hospital while patients were sleeping. Fukuoka police said eight of the dead were patients, and the remaining two were hospital staff. Several of those injured were in serious condition. Akiharu Otsu, a Fukuoka city fire department official, told journalists the fire had been extinguished only after burning down most of the building. There was no sign of an initial fire extinguishing effort at the hospital and fire-proof doors on the second and third floors were not properly used, an unidentified fire department official said in a televised news conference on NHK public television. The cause of the blaze is under investigation. theguardian.com © 2013 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds |
| Into battle with the Knights of Jerusalem – in pictures Posted: 11 Oct 2013 12:23 AM PDT The Knights of Jerusalem historical festival is now in its fifth year and is the only known Israeli tournament accredited by the Historical Medieval Вattle International Association |
| Tony Abbott keeps options open on same-sex marriage conscience vote Posted: 11 Oct 2013 12:20 AM PDT High court challenge to ACT legislation aimed to maintain 'uniform approach' to marriage across Australia, PM says |
| West Papuan asylum seekers to be sent to camp on PNG-Indonesian border Posted: 10 Oct 2013 11:45 PM PDT Group of seven who were deported from Australia fear kidnapping if sent to remote border camp |
| About time: Nine 'lost' Doctor Who episodes discovered in Nigeria Posted: 10 Oct 2013 11:40 PM PDT BBC says nine episodes not seen on TV for 40 years – including The Web of Fear – were found in Nigerian TV studio Doctor Who fans will be able to buy nine early episodes of the series not seen since they were screened in the 1960s, after tapes of the lost adventures were discovered in Nigeria. Regarded as the most significant haul of missing Doctor Who episodes for three decades, they feature Patrick Troughton, the second actor to play the itinerant Time Lord in the long running sci-fi show. The recovered material includes four episodes of six-parter The Web of Fear, a "quintessential" Doctor Who story in which the Time Lord battles robot Yetis spreading a poisonous fungus on the London Underground. Only episode three is still missing. It also features the first appearance of Nicholas Courtney as Brigadier Alistair Lethbridge-Stewart, a popular recurring character on the series and its spin-off The Sarah Jane Adventures for the next 40 years. Nine of the 11 episodes found at a small TV facility in Jos, Nigeria, were among the 106 "lost" 1960s episodes of Doctor Who that feature Troughton and the first Time Lord, William Hartnell - the other two were copies of episodes already in the BBC archive. The discovery was made by Philip Morris, executive director at Television International Enterprise Archive, who specialises in tracking down missing TV and cinema archive material and is referred to in the industry as the "Indiana Jones of the film world". Morris said he found the tapes, which also included five episodes that complete the six-part 1967 Doctor Who story The Enemy of the World , at a TV relay station "sitting on a shelf with a piece of masking tape that said 'Doctor Who'". "People thought they were gone forever," he said. "They're not, they're back." The BBC's commercial arm, BBC Worldwide, made the episodes available on Apple's iTunes store from midnight on Thursday with the two series also available for pre-order on DVD. Mark Gatiss, who has written episodes and acted in BBC1's Doctor Who revival in recent years and co-created Sherlock with the show's executive producer Steven Moffat, singled out The Web of Fear episodes as a particularly important find. "As long as I have been a Doctor Who fan there has been one story I hoped and prayed and begged I would one day see again," he said at a BBC press launch unveiling the recovered episodes on Thursday. "The Web of Fear is the quintessential Doctor Who story, it is the most British thing you could imagine. I never thought I'd see the day, I can't really believe it. To think it was just gathering dust on a shelf." Gatiss added that six-parter's London Underground setting had such a profound effect on him when he saw it as a child that the first episode of the next series of Sherlock will be set there. "The first epsiode of Sherlock, because I am obsessed with the tube and I think it all comes from that story when I was a kid, is explicitly about the London Undeground for exactly that reason," he said. The recovered episodes feature Frazer Hines, who went on to appear in Emmerdale, and Deborah Watling as Troughton's time travelling companions. "When I heard I couldn't quite believe it," Watling said. "There had been hoaxes before [about lost episodes being discovered]." Watling, after watching two of the episodes at Thursday's BBC screening in London, said that she picked right up where she left off and immediately started remembering the lines of the actors. "It is extraordinary after all these years," she said. "My God, I'm back on the screen again all these years later and I can see some of the work I did as a young 19-year-old." Doctor Who will celebrate its 50th anniversary next month with an extended 75-minute episode, The Day of the Doctor, featuring the current Time Lord Matt Smith and predecessor David Tennant. "This is such a gift in this anniversary year," said Gatiss. "It is amazing timing, exciting. Anything is a bonus and the rest is gravy." theguardian.com © 2013 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds |
| Ravi Shankar on the 'introvert' music of India: From the archive, 11 October 1958 Posted: 10 Oct 2013 11:30 PM PDT The great Indian classical musician encourages audience to follow him with their feelings during a sitar recital in Manchester One of India's greatest musicians, Mr Ravi Shankar, gave a recital on the sitar, the most popular Indian stringed instrument, at the Manchester University Union last night. On the stage a grand piano was pushed into the wings with only one leg showing, like a symbol of how far we were from what Indians call 'western music.' Indian music depends largely on the spontaneity of improvisation, and there can be some dull patches with the inspiration of the players flags. Or at least so it had seemed in previous sitar recitals by less talented players than Mr Shankar. But, as he said himself last night, 'contact with the listener' is all important; and with a largely Indian audience, responding readily to a recital so evocative and nostalgic, he had perhaps the perfect incentive for an outstanding performance. Mr Shankar was the first to introduce Yehudi Menuhin to what the famous violinist called 'the fascinating, highly evolved and refined music of India,' and Menuhin has paid a tribute to him for 'some of the most inspiring moments I have ever lived in music.' Mr Shankar stressed last night the 'introvert' quality of Indian music; he did not add it, but many other Indians have, that much of western music strikes an Indian as too organised, hearty, and slap-on-the-back – or too 'extrovert,' as Mr Shankar might have put it. He asked last night's audience to follow him with their feelings; they could think later. Many western audiences, he added, had been surprised how appreciative he and his tabla player were of each other's performance during the recital; 'when I play and the tabla shakes his head, they sometimes think it means he doesn't like what I am playing.' It is the relationship between player and audience - the 'contact' Mr Shankar mentioned - that is hardest for an English audience to understand. An Indian audience does not bow to Mr Shankar's great classical reputation and keep its applause until the end. They interrupted last night, talked, laughed, and almost at one exchange between tabla and sitar seemed to become part of the recital. One refers to 'exchange' between the instruments because this is part of the tradition; last night sitar and tabla, imitating each other, seemed almost to be fighting a musical duel, much to the audience's enjoyment. Mr Shankar compared the audience's participation to a Spanish crowd crying 'Olé.' It emphasised again that for comparisons with western music, one must go to jazz with its intense response from an audience and its emphasis on the importance of mood and feelings. The most moving moments in last night's recital came with the long solo raga, with the tabla quiet for once, and Mr Shankar and his large sighing instruments on their own, probing what seemed to be, by the reactions, the accumulated memories of an audience far from home. theguardian.com © 2013 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds |
| Coalition to toughen mandatory sentencing for people smugglers Posted: 10 Oct 2013 11:23 PM PDT |
| Viral Video Chart: Miley Cyrus and Ron Burgundy's dancers on the run Posted: 10 Oct 2013 11:19 PM PDT Ron runs into trouble, Carrie horror movie makes a mocha of drinkers and football fans strip a coach of his pride
Miley Cyrus charms us with a little ditty called Can't Stop – with The Roots and chatshow host Jimmy Fallon. Maybe she wishes she was back on the dancefloor – but she does sing that she can do what she wants. Sci-fi TV series in the 80s often sold the idea that the impossible was possible and we've got an out-of-this-world parody from Camera Obscura – check out those pained expressions and weird costumes. Someone who must have wished he was on another planet was football coach Ivaylo Petev who turned up for his first press conference as manager of Levski Sofia and was stripped of his tracksuit top and kicked out by angry fans. We've also got a couple of dancers who found themselves in the right place at the wrong time when they appeared on an advert for a Dodge Durango and encountered Ron Burgundy. Enjoy! Guardian Viral Video Chart. Compiled by Unruly Media and twisted into shape by Janette 1. Telekinetic Coffee Shop Surprise 2. Jimmy Fallon, Miley Cyrus & The Roots Sing "We Can't Stop" (A Cappella) 3. Camera Obscura 'Troublemaker' 4. Levski New Coach Ivaylo Petev Gets Stripped Off Kicked Out By The Angry Fans First Press Conference 5. Malala Yousafzai amazing answer on the Daily Show with Jon Stewart 6. James Arthur hits himself in face while trying to chat up reporter during interview 7. Dodge Durango, Ron Burgundy, "Ballroom Dancers" 8. Typewriter, computer 9. Cut Hand Prank 10. Sesame Street: Mi Amiguita Rosita Source: Viral Video Chart. Compiled from data gathered at 14:00 on 10 October 2013. The Viral Video Chart is currently based on a count of the embedded videos and links on approximately 2m blogs, as well as Facebook and Twitter. theguardian.com © 2013 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds |
| Fresh Air Podcast; Today – radio review Posted: 10 Oct 2013 11:00 PM PDT These interviews with Elizabeth Smart and Malala Yousafzai were probing but empathetic explorations of two girls' traumatic experiences Survivors of extreme trauma telling their stories on the radio is – for me – one of the more anxiety-inducing staples of the medium. Yes, without it, the World Service would have to report news without any of the human detail listeners routinely expect and Woman's Hour might have to have a massive rethink. But doesn't anyone else agonise over those awkward pauses? The bit between the interviewee – let's call her Elizabeth Smart – and the interviewer – say, Terry Gross on the Fresh Air Podcast – when some awful detail needs to be sensitively extracted for listeners to understand the full story and there's that remote chance it could all go pear-shaped. Smart was kidnapped at 14, from her bedroom, and kept hostage for nine months by deranged cult leader Brian David Mitchell. "[Someone] would bathe me and wash me so Mitchell could come into the tent," recalled Smart. "Where he would rape you?" asked Gross, matter-of-fact. It was a grim interview, but delivered with a bizarrely sunny sheen that seemed to distort Smart's experience from the reality. "The best thing you can do is move forward," she said, upbeat. Following her mum's advice, Smart insisted she never felt sorry for herself because "that's only allowing him more power and control over [my] life and he doesn't deserve another second". She seems to have grown into a well-adjusted, confident activist and, now aged 26, has written a memoir about the experience. It's the stuff of movies – which it was (the TV film came out in 2003) – and her retelling of that year on Fresh Air was, as is the tendency in similar cases, emotionally detached. It made Gross's job easier, if no less compelling. Her journalistic instinct was to get the story, mine the subject with few awkward pauses or moments of terrifying cringe. A real masterclass in this format came from Mishal Husain, making her debut on Today (Radio 4) this week. Her interview with Malala Yousafzai hit the right notes – empathetic, thoughtful, probing. On her second day in the job she took on Theresa May, making May stay on point without haranguing her. Refreshing. theguardian.com © 2013 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds |
| What information can retailers see when they track customer movements? Posted: 10 Oct 2013 11:00 PM PDT Customers have shown concern about businesses using physical tracking - but they might feel differently if they knew the data that was being used. Last week, the Guardian published a number of articles about the marketing value of big data. This column specifically focussed on how high street stores have started to install technology with the aim of better understanding customer behaviour. Briefly, retailers are investing in devices that either count the number of people who enter a store or visit a specific area. They are also using more sophisticated devices that can follow specific individuals' movements around a store via their smartphone. If that last section sounds intrusive, that's because it kind of is. For many, it's a scary thought that a company could be tracking their movements, especially when it's taking place without their knowledge, let alone their consent. When the New York Times highlighted that American retail outfit Nordstrom were using such technology (from Euclid Analytics), the outcry forced the company to stop. But the public first started to show unease after the retailer put up a sign telling customers that they were being tracked around the store. If they wanted to opt-out, they could switch off their wi-fi. Looking back, Nordstrom did a number of things wrong. First, they didn't tell customers about the technology until months after it had already been tracking their movements. Second, customers were not told how they would benefit, crucial when using technology of this kind. Third, they made customers opt out, something that inherently makes people feel frustrated that the onus is on them to take action. Finally – and most importantly – their marketing campaign missed a trick; they didn't tell customers what was happening with their data and, as a result they were unnerved and many expressed their concerns publicly. So, what information do retailers collect and how can they use this data to increase their business? Euclid Analytics gave the Guardian access to a dummy dashboard, identical to what their customers might see. The dashboardAfter logging in, users are faced with a fairly intuitive dashboard, not too dissimilar to what one might expect should Google enter the physical analytics market. Clicking on any of the options available - outside opportunity, window performance, shopper engagement, store hours optimisation, cross shopping and shopper retention - opens a page with more detailed information. The dashboard also gives basic data, drawing a comparison with the same day a week earlier. Outside opportunityThis is possibly the most simple measure, with the basic premise of counting the total footfall outside the store. This allows businesses to quickly check if traffic is as expected. If not, it's a good sign that companies might have to, at the very least, increase their marketing budget. This could be useful for hiring decisions too; if there are normally more people walking around on Thursdays, it's a sign that more staff should be employed. Estate agents might also find this an effective way of showing impressive data to potential commercial tenants. Delving further allows companies to understand the stores that are receiving the highest footfall. Companies can also choose to filter this information by people who have visited (or not visited) the store before. Window performanceIn this case, "window conversion rate" is just a fancy way of giving the percentage of people who walked into the stores (versus those who just walk past) because understanding the number of people who enter the store is more valuable. If, as mentioned earlier, a marketing campaign is launched, this data would give an indication of whether it's working. Shopper engagementEach element of Euclid's analytics builds more value and the next set of analytics continues the trend. Shopper engagement essentially measures the people who probably bought something once they had entered the store. The basic version of Euclid's tool defines any customer who spent over 20 minutes to have been "engaged". Euclid's advanced offering allows companies to adapt this definition for their needs. For example, a jewellers may want to say that a person is only an 'engaged' customer one after half an hour, (as customers likely spend longer on such decisions) while a quick-service retailer may lower the minimum time. Here, the specific stores are crucial and companies can conduct more detailed investigations as to what is, and what isn't, working. Store hours optimisationThis measurement has one crucial aim: are companies missing out on revenue opportunities because their stores are closed or are they losing profit because staff are being paid to work when no-one is around? The detailed analytics are more flexible than the other sections, with companies able to look at information by store, specific day of the week as well as comparing the footfall outside the store to the minimum, maximum and average from the past 8 weeks. Companies can use this information to ensure they have enough staff to cover even the highest demand or, more likely, know how many staff they might need next time that fair is back in town. Cross shoppingEver wondered if people visit multiple stores in the same chain? Euclid measures the number of people who are "cross-shopping" and tells companies whether this is good or bad. They tell their customers: "Good Cross Shopping is when two visits occur at least 2 weeks apart and the stores are far from each other. This is a sign of strong shopper loyalty." Companies are also shown a map of the stores where cross shopping is most effective (and beneficial). Bad cross shopping, meanwhile is "when two visits occur within 2 weeks and the stores are close together. This can signal inventory or customer service problems." Shopping retentionHow long is it before a shopper comes back to a store? Any more than 6 weeks and companies should figure out what's going wrong, according to Euclid. Euclid's statistics tells companies the percentage of shoppers who have returned within the last six weeks and the more sophisticated analysis can be made through clicking "New" and "Repeat". Repeat customers will tend to hold more brand loyalty and come back more often whereas new customers are not so kind. What's more, if there is a sudden dip in return from repeat customers, that's a sign of dissatisfaction and a cause for concern for businesses. Similarly, though, business can find out if repeat customers are coming back more regularly but new customers are returning less frequently. But it's important to note that this method isn't the most reliable; after all, the only customers that can be tracked are those who are connected to wi-fi. If the wi-fi on their smartphone is switched off, their actions in the store will never be known. On the other hand, the iPhone-yielding customers taking pictures in a bookstore of books they might want to buy on Amazon might count as having been "engaged" but don't provide value to the store. Do you think data collected by physical analytics companies using wi-fi is accurate? Which other tools could they use to monitor customer behaviour that would be more effective? Have your say below or join in the debate on Twitter either with me directly @sirajdatoo or our official account @Guardiandata theguardian.com © 2013 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds |
| Asylum claimants wait for years in unacceptable conditions, MPs say Posted: 10 Oct 2013 10:34 PM PDT |
| 200kg of methamphetamine seized in Melbourne – video Posted: 10 Oct 2013 10:23 PM PDT |
| Australian PlantBank opens with mission to protect and preserve Posted: 10 Oct 2013 10:08 PM PDT |
| Scott Morrison imposes information blackout on self-harm in detention Posted: 10 Oct 2013 10:02 PM PDT |
| Syrian rebels accused of killing hundreds of civilians Posted: 10 Oct 2013 09:57 PM PDT |
| There's absolutely no excuse for Twitter not to have a woman on its board | Bronwen Clune Posted: 10 Oct 2013 09:42 PM PDT |
| General Sisi and his followers are condemning Egypt to greater turmoil | Jonathan Steele Posted: 10 Oct 2013 09:00 PM PDT The US decision to stop military aid is not enough to stem the escalating violence. Terrorist attacks on civilians could be next The Obama administration's decision to suspend some military aid to Egypt is a clear case of better late than never. Although an announcement was originally planned for August, its timing now is a warning to Cairo's military coup-makers that their repressive treatment of the opposition risks plunging Egypt into uncontrollable violence. Troops again shot scores of peaceful Muslim Brotherhood protesters last weekend, and the next day unknown assailants struck a series of military and government targets in the most serious counterviolence since the coup. No one has taken responsibility for the attacks but it was predictable that General Abdul Fatah al-Sisi's refusal to relax the clampdown on the Brotherhood would provoke violence. In what other country in the world today is an elected president held for three months with no access to his family or lawyers? In what other country are demonstrators routinely shot without warning, not with birdshot or rubber bullets but live ammunition? Egypt has not seen such brutal repression for decades. The last few years of Hosni Mubarak's rule now seem almost benevolent: in spite of tight overall control, demonstrations were more or less tolerated and the Brotherhood was allowed to run candidates for parliament as independents. Egypt's regime-influenced courts have started proceedings not just to ban the political party that the Brotherhood set up after 2011 but to outlaw the organisation and its social welfare network altogether. The Brotherhood's own record on human rights, during the year it had partial power in Egypt, was not good. It made little effort to rein in the police, whose abuses were one of the main complaints that led to the demonstrations in January 2011. Indeed, there were times when the Brotherhood was willing to encourage police thuggery against its opponents. Yet Mohamed Morsi's many failings cannot match, let alone justify, what has happened since the coup of 3 July this year. Equally grim is the virtual absence of public criticism or peaceful protest from other sectors of Egyptian society other than the Brotherhood's supporters. The Twittersphere is still free for dissent and there have not yet been reprisals or arrests for posting anti-army comments there or on Facebook. The regime sees this as a useful safety valve. More significant is its flooding of the official press, the TV stations and the talkshows with grotesque smears of the Brotherhood and all its works, as well as of the few prominent non-Brotherhood figures who have spoken out, such as Mohamed ElBaradei. Primitive though the propaganda is, it has convinced an astonishing number of otherwise sensible Egyptians. As a result, politics have become almost completely polarised. The emotional tone of what passes for debate has never been more shrill, and the chances of eventual reconciliation look daily more flimsy. Some Salafis have joined the Brotherhood's protests but the al-Nour party, which represented them in the last election, still wavers between support for the coup and silence. A few secular liberals mutter behind a comforting intellectual stance of "neither the Brotherhood nor the army", but unless this fence-sitting is abandoned in favour of open condemnation of today's main threat to civil liberties – which comes from the army – it is politically vacuous. The business community hunkers down and hopes for a few crumbs, even though the economy is in tatters and cannot live for ever off loans from Saudi Arabia and the United Arab Emirates. Tourism is dead and Monday's attacks near the Red Sea resorts, the first violence there for several years, will further delay its recovery. Yet, far from contributing to stability, what General Sisi and his civilian followers are doing will only condemn Egypt to greater turmoil. As well as hitting the Red Sea area for the first time, this week's attacks also saw the first use of rocket-propelled grenades against government targets in central Cairo. If Iraq is any guide, the next stage will be terrorist violence against civilians through car bombs and suicide vests. General Sisi will probably put himself forward as a candidate for the presidency, exploiting the rise in violence to claim Egypt needs a new strongman. But what it really needs is a gradually recovering economy, social justice, a properly managed, non-abusive police force, a politically engaged citizenry, and the enabling environment of media pluralism, multi-party options and civic tolerance that are the true pillars of stability. theguardian.com © 2013 Guardian News and Media Limited or its affiliated companies. All rights reserved. | Use of this content is subject to our Terms & Conditions | More Feeds |
| Briton who died in US hospital stairwell not a victim of foul play Posted: 10 Oct 2013 08:58 PM PDT |
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